Damstra Learning Management

If you are having issues watching a Velpic Lesson, please go through the checklist below to rule out common issues.

If you have been scheduled a lesson but cannot see it, please first contact your supervisor to ensure no mistake has been made.

Ensure you meet the <a href="https://help.velpic.net/frequently-asked-questions/what-are-the-minimum-specifications-i-need-to-use-the-velpic-platform" rel="nofollow noopener noreferrer" target="_blank">minimum specifications</a> for Velpic.

Ensure you have third party cookies enabled. Please refer to the relevant browser instructions on enabling them.&nbsp;

Ensure <a href="http://velpic.net" rel="nofollow noopener noreferrer" target="_blank">velpic.net</a> and <a href="http://velpic.com" rel="nofollow noopener noreferrer" target="_blank">velpic.com</a> domains are whitelisted on your Adblocker or disabled on those domains.

Ensure your organisation's IT support has the <a href="http://velpic.net" rel="nofollow noopener noreferrer" target="_blank">velpic.net</a> and <a href="http://velpic.com" rel="nofollow noopener noreferrer" target="_blank">velpic.com</a> domains whitelisted.

If using the mobile app, ensure you have the latest available version.

Velpic is best viewed natively, if you are having issues watching a lesson via remote desktop, try a native browser.

- If you have been scheduled a lesson but cannot see it, please first contact your supervisor to ensure no mistake has been made.
- Ensure you meet the <a href="https://help.velpic.net/frequently-asked-questions/what-are-the-minimum-specifications-i-need-to-use-the-velpic-platform" rel="nofollow noopener noreferrer" target="_blank">minimum specifications</a> for Velpic.
- Ensure you have third party cookies enabled. Please refer to the relevant browser instructions on enabling them.&nbsp;
- Ensure <a href="http://velpic.net" rel="nofollow noopener noreferrer" target="_blank">velpic.net</a> and <a href="http://velpic.com" rel="nofollow noopener noreferrer" target="_blank">velpic.com</a> domains are whitelisted on your Adblocker or disabled on those domains.
- Ensure your organisation's IT support has the <a href="http://velpic.net" rel="nofollow noopener noreferrer" target="_blank">velpic.net</a> and <a href="http://velpic.com" rel="nofollow noopener noreferrer" target="_blank">velpic.com</a> domains whitelisted.
- If using the mobile app, ensure you have the latest available version.
- Velpic is best viewed natively, if you are having issues watching a lesson via remote desktop, try a native browser.