If you are having issues watching a Velpic Lesson, please go through the checklist below to rule out common issues.
If you have been scheduled a lesson but cannot see it, please first contact your supervisor to ensure no mistake has been made.
Ensure you meet the minimum specifications for Velpic.
Ensure you have third party cookies enabled. Please refer to the relevant browser instructions on enabling them.
Ensure velpic.net and velpic.com domains are whitelisted on your Adblocker or disabled on those domains.
Ensure your organisation's IT support has the velpic.net and velpic.com domains whitelisted.
If using the mobile app, ensure you have the latest available version.
Velpic is best viewed natively, if you are having issues watching a lesson via remote desktop, try a native browser.