Problems watching a lesson
Juwen Lopez avatar
Written by Juwen Lopez
Updated over a week ago

If you are having issues watching a Velpic Lesson, please go through the checklist below to rule out common issues.

  • If you have been scheduled a lesson but cannot see it, please first contact your supervisor to ensure no mistake has been made.

  • Ensure you meet the minimum specifications for Velpic.

  • Ensure you have third party cookies enabled. Please refer to the relevant browser instructions on enabling them. 

  • Ensure and domains are whitelisted on your Adblocker or disabled on those domains.

  • Ensure your organisation's IT support has the and domains whitelisted.

  • If using the mobile app, ensure you have the latest available version.

  • Velpic is best viewed natively, if you are having issues watching a lesson via remote desktop, try a native browser.

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